Webinar | Last updated: 07 January 2020

On-Demand Webinar: Putting the Person in Personalisation

Uncover the benefits of personalisation with unique insights from two AI specialists and learn how to pave the way to an enhanced CX strategy today

Did you know that 74% of businesses in Benelux believe personalisation is a core component of an effective customer experience strategy? Given that 49% of buyers have made impulse purchases after receiving a more personalised experience, this makes complete sense.

On 12th December 2019, CX2030 was joined by Customer Experience (CX) gurus Sitecore and two AI experts, who shared their expertise on how businesses like yours can enhance their customer relationships with personalisation.

Caspar Fraiture, a board advisor and managing consultant at Bvolve, and Mark Brill, a professor and business expert who specialises in experience, IoT, mobile and AI, joined the conversation with Sitecore. They shared their unique experiences and insights to reveal how personalisation can be used to create lasting one-to-one relationships with customers in the digital age.

View this free on-demand webinar today. Simply complete the form and get ready to discover fresh personalisation insights to transform your CX strategy.



  • Create a Great CX for Every Touchpoint:
    Digital touch points play a role in 90% of the customer journey. We’ll show you how to maximise this relationship with personalisation
  • Adopt the Phygital Approach:
    Combine physical and digital channels with personalisation to deliver a tailored experience that truly engages customers
  • Build Lasing Customer Relationships:
    For every dollar spent in US retail, 56 cents is influenced by digital interactions. Personalise your digital offering today to unlock greater revenue potential