Gartner says ‘No trend in the past 10-15 yrs has created as much buzz as artificial intelligence (AI) and machine learning (ML)’. Of course, these technologies remain very much at ‘early adopter’ stage. However, for decision-makers wanting to get started with ML, CX offers a window of opportunity.
The slideshow below highlights how you can use CX to open that window of opportunity and gain competitive advantage.
Machine Learning in CX
The CX2030 Machine Learning Readiness Assessment
Why CX is the spark to ignite your machine learning strategy