Report | Last updated: 10 October 2019


How Conversational AI Powers an Integrated CX


Customer Experience (CX) is held up as a major differentiator in marketing, time and again. But because CX is all about creating a seamless experience for customers across all touchpoints, implementing CX can be problematic. Marketers need innovative tools to drive CX in their organisation forward. 

Conversational AI is one such tool. It allows marketers to deploy an Integrated CX strategy throughout their organisation, linking back-end systems with real-time, automated responses to customer queries. In short, it will become one of the defining technologies of CX moving forwards. 

Download for free now to kickstart your Integrated CX journey:

  • Learn more about what Conversational AI is 
  • See why you need a Conversational AI to improve your CX 
  • 5 key focus areas to integrate Conversational AI with your CX strategy 

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